Terms and Conditions of Sale

These Terms and Conditions of Sale (hereinafter "Terms") govern the contractual relationship between Singular Lab and its Customers for the provision of personalized nutrition services and the sale of personalized dietary supplements.

Article 1 - Preamble and Definitions

1.1 Company Identification

Singular Lab SAS
Simplified Joint-Stock Company, share capital of 5,000.00 euros
SIREN: 999248701
Trade and Companies Register (RCS): Paris 999248701
SIRET (registered office): 99924870100016
Intra-community VAT number: FR12999248701
Registered office: 60 rue François 1er, 75008 Paris, France
Email: contact@singularlab.com
Website: www.singularlab.com
EPR Unique Identifier (Household Packaging and Graphic Papers): FR494218_01FTCK

In accordance with Article L.541-10-13 of the French Environmental Code, Singular Lab is registered with ADEME (the French Environment Agency) under the Extended Producer Responsibility (EPR) scheme for the "Household Packaging" and "Graphic Papers" streams. As such, Singular Lab is a member of the approved producer responsibility organization Citeo and financially contributes to the collection, sorting, and recycling of the packaging and papers it places on the French market.

1.2 Definitions

In these Terms, the following terms have the meanings set forth below:

• "Customer": any adult natural person acting for non-professional purposes, having created an account on the Website and/or placed an order.
• "Website": the website accessible at www.singularlab.com and its subdomains.
• "Service": all services offered by Singular Lab, including health profile creation, blood test import, personalized formula generation, and monthly subscription.
• "Products": the personalized dietary supplements manufactured and delivered to the Customer as part of the Subscription.
• "Personalized Formula": the combination of ingredients (vitamins, minerals, plant extracts, etc.) generated by the Singular Lab algorithm based on the Customer's health profile and biological data.
• "Subscription": the monthly subscription allowing the Customer to receive their personalized Products each month.
• "Member Area": the online interface accessible to the Customer after logging in, allowing them to manage their account, profile, orders, and Subscription.
• "Blood Test": the medical document (PDF or image) containing the Customer's blood test results, uploaded to the Website to personalize the Formula.

Article 2 - Purpose

2.1 Service Description

Singular Lab offers a personalized nutrition service enabling Customers to receive dietary supplements tailored to their biological profile. This service is based on the analysis of health data provided by the Customer (profile questionnaire and, optionally, blood test) to generate a personalized formula.

Uploading a blood test is optional. Without a blood test, the formula is generated based on the profile questionnaire only, with a reduced level of precision. Adding a blood test significantly improves personalization by taking into account the Customer's actual biological values.

Sampling and biological analyses are carried out by a laboratory chosen by the Customer, independently of Singular Lab. Their organization and cost are not included in the Subscription.

2.2 Nature of Products

The Products sold by Singular Lab are dietary supplements within the meaning of Directive 2002/46/EC and French Decree No. 2006-352. They constitute a concentrated source of nutrients or other substances with a nutritional or physiological effect.

2.3 Important Disclaimer

2.4 Algorithmic Nature of the Service

The Personalized Formula is generated by a nutritional calculation algorithm developed by Singular Lab, using the data provided by the Customer and the formulation rules in effect when it is generated. These rules may change under the conditions of Article 8.5.

The Customer acknowledges and accepts that:

• The algorithm performs a nutritional calculation, not a medical interpretation of the data;
• The suggestions produced are wellness recommendations, without guarantee of completeness or perfect suitability for each individual situation;
• Results may vary depending on the quality and completeness of the data provided;
• Biological values depend on the sampling conditions and the analytical technique specific to each laboratory, information that Singular does not have;
• The algorithm may evolve with scientific knowledge, which may change the suggested formulas. Statutory obligations regarding updates remain applicable.

Customer data is not used to train or improve artificial intelligence models. Singular Lab's algorithm applies predefined nutritional calculation rules and does not self-improve based on user data.

Article 3 - Services Offered

3.1 Free Service

Singular Lab offers a free service including:

• Creating an account and a personalized health profile;
• Uploading and analyzing your blood test (optional, but recommended for optimal personalization);
• Generating a personalized formula tailored to your profile;
• Viewing your formula, its components and its history;
• Consulting your biological results, your Singular Score where the available data allows it, and your personalized routine recommendations.

3.2 Monthly Subscription

The monthly Subscription allows the Customer to receive their personalized Products each month. It includes:

• Manufacturing the personalized formula according to the Customer's specifications;
• A refill of personalized powder providing 32 daily doses, divided between two sealed sachets of 16 doses each;
• Monthly delivery to the address provided by the Customer;
• Access to the Member Area to manage their Subscription;
• The ability to update their formula by changing their health profile or uploading a new blood test.

The powder is intended to be diluted according to the instructions for use. Its net weight depends on the personalized composition and is stated on the label. The first order includes a welcome pack with a storage jar, a shaker, two travel jars and a measuring spoon. Subsequent orders include the refill; reactivating the same account does not entitle the Customer to another welcome pack.

The Customer may select one of the available flavours or an unflavoured formula. This choice forms part of the Product's composition and allergen information. When a flavour is removed from the catalogue, the selection changes to “Unflavoured” under the conditions of Article 8.5.

3.3 Product Characteristics

The Products are composed of ingredients compliant with current regulations:

• Vitamins and minerals compliant with Annexes I and II of Directive 2002/46/EC;
• Plant extracts compliant with the French Decree of June 24, 2014;
• Other substances authorized by French and European regulations.

Our formulas are notified through Compl'Alim.

Article 4 - Acceptance of Terms

4.1 Acceptance of the Contract

The Customer declares having read these Terms before subscribing. The Terms accepted upon subscription govern the Subscription and the resulting orders, subject to changes validly applicable under the conditions of Article 22.

4.2 Acknowledgment of Personalized Nature

The Customer expressly acknowledges that the Products ordered are manufactured according to their personal specifications, based on their health profile and biological data. This customization makes the Products unique and non-standardized.

4.3 Declarative Validation

When a blood test is uploaded, Singular asks the Customer to check the extracted data and correct any errors before it is used to personalize their formula.

Raw Data Validation (edit page)

After automatic extraction of data from the blood test, and before it is used to generate a formula, the Customer must check the following box:

☐ I certify the accuracy of the values above and confirm that they match my original blood test. I understand that Singular uses this declarative data exclusively for nutritional calculation, and that this service constitutes neither a diagnosis nor medical monitoring.

Scope of Validation

This declarative validation:

• Is unchecked by default and mandatory to continue the process;
• Is timestamped and retained in accordance with our privacy policy;
• Records that the Customer has checked the displayed values against their original document;
• Does not change the classification of biological values as health data.

This check is neither a medical validation nor a guarantee that no errors remain. It does not relieve Singular Lab of its obligations concerning extraction, data processing, personalization, or Product conformity and safety. The respective liabilities are assessed under Article 15.

4.4 Contract Language

The Terms are available in French and English. The Customer may choose either language to read the Terms and conclude the contract.

Article 5 - Account Creation and Personal Data

5.1 Registration

Access to the Service requires the creation of a personal account. Registration is done via a unique login link ("magic link") sent by email. No password is required.

The Customer undertakes to provide accurate and up-to-date information during registration and to keep it up to date.

5.2 Health Data

Personalization involves the processing of health data within the meaning of Article 9 of Regulation (EU) 2016/679 (GDPR). The categories of data and the main processing arrangements are described in Article 17 and the privacy policy.

5.3 Explicit Consent

In accordance with Article 9 of the GDPR, the processing of health data requires the explicit consent of the Customer. This consent is collected when creating the account via a dedicated checkbox, separate from acceptance of the Terms.

The Customer may withdraw their consent at any time by writing to dpo@singularlab.com. Withdrawal ends the personalization processing that relies on this consent and results in the deletion of the data concerned under the conditions of the privacy policy. It may prevent manufacturing from continuing. If withdrawal makes it impossible to continue the Subscription, the Subscription ends and no further billing cycles are charged. If an order has already been paid for or is being prepared, Customer Service explains the consequences of withdrawal according to its progress, without prejudice to refunds and other statutory rights. Withdrawal is not conditional on delivery of orders in progress.

5.4 Usage Restrictions

The Customer undertakes to use the Service and the Website in accordance with these Terms and applicable law. The Customer is prohibited from:

• Using the Service for professional, commercial, or resale purposes without prior written authorization from Singular Lab;
• Creating an account or placing an order on behalf of a third party without their explicit consent;
• Providing false, inaccurate, or information belonging to another person;
• Attempting to decompile, disassemble, reverse engineer, or access the source code of the algorithm or any other software element of the Service;
• Automatically extracting data from the Website by technical means (scraping, bots, etc.);
• Using information obtained through the Service to develop a competing product or service;
• Reselling, assigning, or transferring their Personalized Formula, Products, or access to the Service to third parties;
• Circumventing, disabling, or interfering with the security measures of the Website or the Service;
• Using the Service in a manner that could damage, overload, or compromise its operation.

These restrictions apply within the limits of protected rights and subject to statutory exceptions. They do not prevent the Customer from downloading or retaining their personal documents, or sharing them with a healthcare professional. Any breach may give rise to measures proportionate to its seriousness, under the conditions provided by law, and does not deprive the Customer of their rights concerning orders already paid for.

Article 6 - Ordering Process

6.1 Order Steps

The order is placed according to the following steps:

1. Health profile creation: entering personal and medical information via the questionnaire;
2. Blood test upload (optional): uploading the PDF or image document and automatic extraction of values. This step can be skipped, but uploading a blood test allows for more precise formula personalization.
3. If a blood test is uploaded: checking and, where necessary, correcting the extracted values, then validating them in accordance with Article 4.3;
4. If biological results are available: viewing biomarkers with Singular vitality ranges;
5. Formula generation: the algorithm proposes a personalized nutritional suggestion based on the data validated by the Customer;
6. Validation and payment: the Customer validates their formula and proceeds to payment.

6.2 Declarative Validation

If a blood test is uploaded, the check described in Article 4.3 applies before its values are used to personalize the formula. It is not required for a process without a blood test.

6.3 Order Confirmation

Before paying, the Customer may check their order summary and correct the information they have entered. The order is concluded when the Customer confirms it and payment is validated. Confirmation is displayed in the ordering process, and an email summarizing the order and Subscription is sent to the Customer. Receipt of this email is not a condition for the formation of the contract.

6.4 Modification or Cancellation

The formula intended for an order may be updated until manufacturing has begun, including after payment, under the conditions of Articles 8.4 and 8.5. Once the Product has been manufactured, a new formula does not change its composition. Personalized Products cannot be cancelled for convenience by exercising a right of withdrawal, in accordance with Article 11; the Customer's statutory rights, particularly in the event of non-conformity or non-performance, remain applicable.

Article 7 - Pricing and Payment

7.1 Price

The Subscription price is indicated in euros, including all taxes (VAT). The applicable VAT is that in effect on the date of the order.

The price is inclusive of all taxes for deliveries within the European Union. For deliveries to a territory outside the fiscal territory of the European Union (French overseas territories, Switzerland, Norway, Iceland, Liechtenstein, United Kingdom), customs duties and import taxes may apply upon entry into the destination territory; they are not included in the price and remain payable by the recipient Customer (see article 12.8).

The price applicable to a new subscription is the price shown when it is confirmed, after any individual discount granted. A 100% discount reduces this price to zero. Unless the offer specifies a duration, the discount is granted for an indefinite period and may be changed or withdrawn under the conditions below.

For an ongoing Subscription, any price increase before credits, including a change from zero to a positive amount, is announced by email. Singular Lab gives at least thirty calendar days' notice from sending, extended when the nature or extent of the change warrants it. The notice states the proposed discount, the new price including taxes before credits and its effective date. It explains how to add a card and how to suspend or cancel online, at no cost, before the change is applied.

The new rate is applied automatically on the announced date, after the notice period. Until it takes effect, the current rate applies to renewals and early orders, including when it is zero. Applying the change does not trigger an immediate charge or alter the billing schedule. The Customer then receives confirmation of the applied rate and their next billing date. A price decrease may be applied immediately with notice to the Customer. No change affects an invoice already initiated or an order already confirmed, including a complimentary order. Delayed application does not result in back charges or rebilling.

7.2 Payment Methods

Payment is made through our secure payment service provider. Accepted payment methods are:

• Payment card (Visa, Mastercard, American Express, etc.);
• Apple Pay;
• Google Pay;
• Link;
• Any other payment method offered on the platform.

7.3 Payment Security

Transactions are secured by our payment provider which uses the SSL security protocol and complies with PCI-DSS standards. Singular Lab never has access to the Customer's complete banking data.

7.4 Invoicing

An invoice is issued with each payment and is available in the Member Area. The Customer may also request their invoices to be sent by email.

7.5 Payment Default

In case of payment failure (expired card, insufficient funds, bank opposition, etc.), Singular Lab will inform the Customer by email and attempt a new transaction. After several failures, the Subscription may be suspended until the situation is resolved.

Article 8 - Subscription and Renewal

8.1 Subscription Duration

The Subscription is entered into for an indefinite period, with monthly billing. It continues until suspended or terminated by the Customer, which may occur at any time, without notice and at no cost.

8.2 Payment Authorization

By subscribing, the Customer authorizes Singular Lab to charge the registered payment method each month at the agreed price, which may be changed under Article 7.1, until the Subscription is suspended or terminated.

When a discount reduces the amount to zero, activation requires no card or payment. Continuing at the paid rate provided for in Article 7.1 requires a registered card. Adding it through the Member Area does not trigger a payment for this change. If no card is registered when the change is applied, Singular Lab suspends the Subscription before it continues at the paid rate. Contractual continuation remains subject to the Customer's rights and does not constitute agreement to a change requiring separate consent by law.

8.3 Information and Customer Control

The Subscription may be suspended or terminated at any time, without notice, at no cost and without reason, directly from the Member Area, under the conditions of Article 10. No request to Singular Lab is required, and no notice period applies.

The Member Area shows the next billing due date, which can be consulted without contacting Singular Lab. This information enables the Customer to end the Subscription before that date.

The Customer sees the formula modification resulting from their own request in the update process. Changes initiated by Singular Lab are subject to the information requirements of Article 8.5. The formula's composition can be consulted in the Member Area; the label of each delivered Product states its composition as manufactured.

8.4 Formula Modification

The Customer may update their health profile or upload a new blood test at any time to obtain an updated formula. They see the requested modification in the update process. The new formula applies to the next order for which manufacturing has not begun, including an order already paid for. It does not change Products already manufactured. These Customer-initiated updates do not systematically result in a separate email.

A Customer who initially subscribed without a blood test may upload one at any time to benefit from more precise personalization.

8.5 Changes to Product Composition

The Subscription covers personalized supplementation whose formula may evolve between deliveries. Within this framework, Singular Lab may adapt the composition for the following reasons:

• Advances in scientific knowledge integrated into the algorithm;
• Supply constraints (stock shortages, supplier changes, discontinuation of a raw material);
• Regulatory changes (modification of authorized dosages, prohibition or authorization of an ingredient);
• Updates to the Customer's health profile or biological data, under Article 8.4.

These adaptations may concern an ingredient's dose, form or source, or its addition or removal within the agreed personalization. They must comply with regulations and preserve the Products' safety, quality and agreed essential characteristics. This clause does not allow unrestricted substitution of another product for the agreed Product or any reduction in the Customer's statutory guarantees.

Composition changes initiated by Singular Lab, particularly those affecting allergens, are notified by email, with access to the updated formula in the Member Area. Where a change is known before the relevant manufacturing takes place, this information is provided before manufacturing; immediate safety measures or measures required by regulations are taken and notified without delay. A change in composition or allergens is not treated as a mere wording correction.

If the selected flavour is removed from the catalogue, Singular Lab automatically selects “Unflavoured” and generates an updated formula to maintain deliveries. The Customer receives an email explaining the removal and the selection of “Unflavoured”. The email links to their Formula page, where they may choose another available flavour if they wish.

This change applies to orders whose manufacturing has not started, including orders that have already been paid for. Manufacturing already underway and Products already manufactured retain their composition. No other flavour is selected automatically. A temporary stock shortage or a change of supplier reference for the same flavour does not trigger this switch to “Unflavoured”. The limits of this Article and the conditions for applying Article 22 remain applicable.

Applying these adaptations does not require new approval from the Customer for each delivery. Failure to respond to the information does not, by itself, suspend monthly shipments. A Customer who does not wish to continue the Subscription may suspend or terminate it at no cost under Article 10. This ends future billing cycles; it does not allow a Product already manufactured to be changed. Statutory rights concerning orders in progress remain applicable. Measures necessary for Product safety, including any withdrawal or recall, take precedence over continued shipments.

8.6 Monthly Delivery

Products are delivered monthly to the address provided by the Customer. The delivery date depends on the initial subscription date and is visible in the Member Area.

Article 9 - Referral Program

9.1 Program Description

Singular Lab offers a referral program (hereinafter "Program") enabling subscribed Customers to recommend the Service to others. Customers participating in the Program (hereinafter "Referrer") have access to a personalized referral link and code, available in their Member Area.

9.2 Referee Benefit

Any person using a Referrer's referral link or code when subscribing (hereinafter "Referee") receives a discount on their second month of Subscription. The applicable discount amount is that displayed on the Website at the time of the Referee's subscription.

This discount is applied automatically, cannot be combined with other promotional offers, and is limited to one use per Referee. Self-referral (using one's own referral code) is prohibited.

9.3 Referrer Credits

When a Referee validates their Subscription (after payment of their second monthly installment), the Referrer receives credits in an amount defined and displayed in the Member Area. These credits are automatically deducted from the amount of the Referrer's subsequent invoices, up to the amount of each invoice.

9.4 Nature of Credits

Referral credits:

• Are non-refundable and cannot be converted into cash or any other payment method;
• Are non-transferable to another Customer or third party;
• Have no monetary value outside of their use on the Service;
• Are automatically deducted from subsequent invoices, without action required from the Referrer;
• Are capped at the amount of each invoice (any remaining balance is carried over to subsequent invoices).

Suspending or terminating the Subscription does not remove credits earned on the account. Their use resumes on eligible invoices if the same account is reactivated. Permanently deleting the account prevents their use through that account and does not automatically transfer them to a new account, without prejudice to any rights the Customer may exercise through Customer Service.

9.5 Eligibility and Anti-Abuse

The Program is reserved for Customers with an active Subscription. Singular Lab reserves the right to:

• Refuse or cancel credits in case of fraud, abuse, or non-compliance with these conditions;
• Temporarily or permanently suspend a Customer's access to the Program;
• Exclude referrals made through practices contrary to the spirit of the Program (creation of fictitious accounts, spam, unauthorized commercial solicitation, etc.).

9.6 Modification and Discontinuation of the Program

Singular Lab may change the Program conditions or discontinue it for future referrals, after informing participants by email within a reasonable timeframe. The benefits of a referral already initiated remain governed by the conditions announced when the Referee subscribed, provided the specified criteria are met and no fraud is involved. Credits already earned remain usable under the conditions of this article.

9.7 Referral Cookie

When a Referee accesses the Website via a referral link, a functional cookie is placed on their browser for a maximum period of 30 days to pre-fill the referral code during subscription. This cookie is deleted after use. For more information about the use of cookies, please refer to our privacy policy.

Article 10 - Suspension and Termination

10.1 Right of Suspension

The Customer may suspend their Subscription at any time, without fees and without justification, directly from their Member Area. This suspension may also be requested by contacting Customer Service.

10.2 Effect of Suspension

The suspension takes effect immediately. The Customer will no longer be billed for future cycles from the date of suspension.

This also applies to suspension for lack of a card when a new rate is applied. A suspension or cancellation chosen by the Customer remains effective despite a discount change or the subsequent addition of a card.

10.3 Orders in Progress

Any confirmed order already in preparation at the time of suspension will be honored and delivered to the Customer, whether paid or complimentary.

10.4 Reactivation

The Customer may reactivate their Subscription from the Member Area without repeating the initial setup. Adding a card alone does not reactivate it. The reactivation quote shows the applicable rate and discount, including any change applied when the Subscription was suspended for lack of a card. No back charges apply to periods without service. If the billing date one month after the last order is still in the future, billing resumes on that date without an immediate order. Otherwise, reactivation creates a new order once the amount due is settled; that amount may be zero. Monthly billing then resumes. Reactivation alone does not entitle the Customer to another welcome pack.

10.5 Confirmation

Any suspension or reactivation is confirmed by email with indication of the effective date.

10.6 Data Retention

After suspension, the Customer's data is retained in accordance with the privacy policy. Reactivation provides access only to data still retained under those conditions.

10.7 Early Shipment

Where this option is offered in the Member Area, the Customer may request an early shipment. This request brings forward preparation of the next order and triggers immediate settlement of the amount shown before confirmation, after applicable discounts and credits. This amount may be zero. The original billing date is replaced by the date shown before confirmation. The displayed shipment date is an estimate; it is not a delivery date.

The rate is the one actually applied to the account when the order is confirmed. An announced increase has no effect until it is applied under Article 7.1, including if application is delayed. If the amount has increased since the quote was opened, the new quote must be confirmed before any payment. An early order does not postpone the announced date for the discount change. Previously confirmed orders retain their price.

After an early order is fully confirmed, the Customer must wait one calendar month before confirming another. This rule applies to each Customer, including when discounts or credits cover part or all of the price. The waiting period ends on the same day of the following month, at the same Paris local time. If that day does not exist, the last day of the month applies. When the clocks change, a nonexistent time moves to the first valid time that follows; a repeated time means its second occurrence.

The first early order remains subject to the usual conditions for using this option. A failed payment does not start this waiting period; a pending request must be resolved before a new request can be made. Unused rights do not accumulate. Suspension, cancellation followed by reactivation, a change in discount or a change in billing date does not reset this waiting period. Automatic renewals remain unchanged.

The Member Area shows when the monthly waiting period ends if this limit has been reached. The other availability conditions still apply after that date, including when the next billing date is too close.

Article 11 - Right of Withdrawal

11.1 Legal Exception

In accordance with Article L.221-28 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.

As Singular Products are custom-made based on each Customer's unique profile, they fall under this legal exception.

Independently of their personalization, the supplements are packaged in sealed sachets for health protection and hygiene reasons. Article L.221-28 5° of the same code also excludes withdrawal for goods that cannot be returned for these reasons once unsealed after delivery. The exception for personalized goods applies from the conclusion of the contract, without waiting for their manufacture or opening.

These exceptions concern the personalized dietary supplements. They do not extend to the standard accessories in the welcome pack merely because they form part of the Subscription. They do not remove statutory guarantees or the Customer's remedies for non-performance of the contract.

11.2 Prior Information

These Terms inform the Customer that the right of withdrawal does not apply to the personalized supplement. This information does not constitute a waiver of statutory guarantees or the Customer's other rights.

Article 12 - Delivery

12.1 Delivery Zones

Singular Lab delivers to the following countries and territories:

• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden;
• European Economic Area and others: Iceland, Liechtenstein, Norway, Switzerland, United Kingdom;
• French Overseas Territories: Guadeloupe, Martinique, French Guiana, Réunion, Saint Martin, Wallis and Futuna, French Polynesia, New Caledonia.

12.2 Delivery Frequency

Products are delivered monthly. The delivery date depends on the initial subscription date and can be viewed in the Member Area.

12.3 Carrier

Delivery is made by a carrier selected by Singular Lab. The carrier may vary depending on the destination. The Customer will receive a shipping notification email with tracking information.

12.4 Shipping Costs

Shipping is free to all countries and territories listed above.

12.5 Delivery Delay

In case of significant delivery delay, the Customer is invited to contact Customer Service. Singular Lab undertakes to investigate the delay and propose an appropriate solution (new shipment, refund, etc.).

12.6 Damaged or Non-Conforming Package

If a package is damaged or a Product does not conform, the Customer is invited to contact Customer Service promptly, where possible within 48 hours, to help resolve the problem. Photos may be requested where useful and reasonably obtainable. This indicative timeframe and the absence of reservations upon delivery do not limit the Customer's statutory guarantees or remedies. Singular Lab handles the request under the conditions of Article 13.

12.7 Delivery Address

The Customer is responsible for the accuracy of the delivery address provided. In case of address error resulting in return of the package, reshipment costs may be charged to the Customer.

12.8 Import duties and taxes (outside the European Union)

For deliveries to a territory outside the fiscal territory of the European Union — the French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Saint-Martin, Wallis-et-Futuna, French Polynesia, New Caledonia) as well as Switzerland, Norway, Iceland, Liechtenstein and the United Kingdom — the order may be subject, upon entry into the destination territory, to customs duties, dock dues (octroi de mer) and/or local value added taxes. These duties and taxes are set by the authorities of the destination territory, are not included in the Subscription price and are payable by the recipient Customer, who settles the amount with the carrier or customs services upon delivery. A customs declaration accompanies each package concerned.

Article 13 - Conformity and Legal Guarantees

13.1 Legal Guarantee of Conformity

In accordance with Articles L.217-3 et seq. of the French Consumer Code, Singular Lab is required to deliver a Product conforming to the contract and is liable for defects in conformity existing at the time of delivery which appear within two years of that delivery.

To be conforming, the Product must correspond to the description given and possess the qualities presented. It must also present the qualities that a buyer can legitimately expect given the public statements made by the seller.

13.2 Hidden Defects Guarantee

In accordance with Articles 1641 et seq. of the French Civil Code, the Customer may also act under the hidden defects guarantee if the defects presented by the Product make it unfit for its intended use or so diminish this use that the Customer would not have purchased it if they had known about them.

13.3 Claim Procedure

For any claim under the legal guarantees, the Customer must contact Customer Service providing the following information:

• Order number;
• Precise description of the defect observed;
• Photos if applicable.

Singular Lab handles the claim and provides the remedies required by the legal guarantees, under their applicable conditions and time limits.

Article 14 - Products - Precautions for Use

14.1 Nature of Dietary Supplements

Singular Products are dietary supplements within the meaning of current regulations. They are not medicines. They cannot under any circumstances replace a varied and balanced diet, nor medical treatment.

14.2 Usage Recommendations

• Follow the daily dose indicated on the label;
• Store away from light, heat, and humidity;
• Respect the minimum durability date (MDD) indicated on the packaging.

14.3 Mandatory Warnings

14.4 Allergens

The composition of each Product is published on the Site before the order is concluded, in accordance with Article 14 of Regulation (EU) No. 1169/2011 (INCO). For each bioactive, it states the allergens it contains, those it may carry as traces, and the origin of its raw material. The same information is available at any time in the Member Area.

The 14 major allergens are also identified on the label of each Product, under the regulations applicable to the country of delivery.

The Customer must check this composition before ordering, when requesting changes and upon receipt of each new Product. Changes initiated by Singular Lab are subject to the information requirements of Article 8.5. The label states the composition as manufactured, which may differ from a formula subsequently updated in the Member Area. The health profile has no allergy field: no bioactive is removed from the formula on that basis. These precautions do not diminish Singular Lab's information and safety obligations.

14.5 Restrictions and Special Precautions

The Products are intended for adults only. The situations below call for the stated precautions and may make use inadvisable or contraindicated depending on the composition. Prior medical advice is necessary for the medical situations listed; it cannot override a contraindication stated on the label:

• Children and adolescents under 18 years of age;
• Pregnant or breastfeeding women (without prior medical advice);
• Persons on medical treatment (risk of drug interactions);
• Renal or hepatic insufficiency;
• Hemochromatosis (iron overload);
• Wilson's disease (copper overload);
• Bleeding disorders or anticoagulant treatment (VKA, DOAC);
• Known hypervitaminosis;
• Autoimmune diseases;
• Known allergies to any of the ingredients.

The full composition of the formula, including allergens and the origin of raw materials, is published on the Site before the order is concluded and available at any time in the Member Area. It is for the Customer to consult it before each order, having regard in particular to the cases listed above.

14.6 Medical Consultation

It is strongly recommended to consult a doctor or healthcare professional before starting any nutritional supplementation, especially if you have a medical condition, are taking medication, or have questions about your health.

Article 15 - Liability

15.1 Customer Liability

The Customer undertakes to provide accurate and up-to-date information and to check the values extracted from their blood test in accordance with Article 4.3. Inaccurate information or inappropriate use may be taken into account when assessing liability if a link to the damage is established, under applicable law. This does not relieve Singular Lab of its own obligations.

15.2 Singular Lab Liability

Singular Lab is responsible for performing its obligations under the conditions provided by law, including those concerning data processing and the manufacture, safety, conformity and delivery of Products. These Terms do not cap its liability at the order price.

Precautions for use and the Customer's verification of information do not remove this liability. The consequences of failing to follow recommendations or omitting information are assessed individually, according to their role in causing the damage and the applicable legal rules.

15.3 Force Majeure

An event constitutes force majeure only if it meets the conditions of Article 1218 of the French Civil Code. A supply difficulty, strike or transport interruption is not, by itself, sufficient to establish force majeure. A temporary impediment suspends performance of the obligation unless the delay justifies termination of the contract; a permanent impediment results in termination under the statutory conditions. Singular Lab informs the Customer of the impediment and its consequences. Any restitution and refunds required by law remain due.

15.4 Preservation of Customer Rights

No provision of these Terms removes or reduces any right to compensation granted to the Customer by law, including in the event of personal injury, a defective product, non-conformity or a breach of personal data protection obligations.

Article 16 - Intellectual Property

16.1 Singular Lab Property

Elements of the Website (texts, images, logos, trademarks, graphics, software and databases) are protected insofar as they meet the legal requirements for protection. The rights belong to Singular Lab or the relevant rights holders.

Any use requiring the rights holder's authorization requires their consent, subject to statutory exceptions. The Customer may retain their contractual and personal documents and use the viewing, downloading and sharing features offered by the Service.

The name "Singular" and its associated logo must not be used in a way that infringes their holder's rights or creates confusion about the origin of products or services.

16.2 Rights to the Personalized Formula

Singular Lab retains the rights it holds in the software and databases used for formulation, together with the legal protection of its know-how. This protection does not, by itself, confer an exclusive right over the Customer's personal data or over every combination of ingredients.

The Customer has a personal right of use over their Personalized Formula, allowing them to:

• View and consult their formula in the Member Area;
• Receive and consume the corresponding Products;
• Share their formula with a healthcare professional as part of medical follow-up.

The Customer may retain and share their formula for personal use and health follow-up. Any exploitation of protected elements of the Service remains subject to the rights that actually apply and the restrictions of Article 5.4.

Article 17 - Personal Data and Health

17.1 Data Controller

Singular Lab SAS is the data controller for personal data collected in connection with the Service.

17.2 Categories of Data

The data collected or generated includes:

• Identification data (name, surname, email, address);
• Health profile data (age, sex, medical conditions, treatments);
• Blood test data (biological values);
• Personalization results (interpretations, formulas and recommendations);
• Navigation and Service usage data;
• Payment data (processed by our payment provider).

17.3 Legal Bases for Processing

Processing necessary for account management and order fulfilment is based on performance of the contract (Article 6.1.b of the GDPR). Accounting obligations fall under Article 6.1.c; security processing may rely on Singular Lab's legitimate interests (Article 6.1.f), under the conditions described in the privacy policy. Personalization involving health data is based on the Customer's consent (Article 6.1.a) and their explicit consent to the processing of this data (Article 9.2.a). This consent is collected separately from acceptance of the Terms.

17.4 HDS Certified Hosting

Health data is hosted by a provider certified as a Health Data Host (HDS) in accordance with Article L.1111-8 of the French Public Health Code.

17.5 Retention Period

Data is retained according to the following periods, in compliance with applicable legal and regulatory requirements:

Data Category	Retention Period	Legal Basis
Account and identification data	While the account is used; after account deletion or the end of the relationship, only necessary contractual evidence is stored separately for no more than 5 years	Performance of contract, data minimization and civil limitation period (Article 2224 of the French Civil Code)
Health and personalization data (health profile, blood tests, interpretations, personalized formulas, declarative validations and personal reports)	While the account is used and consent remains valid; deletion with the account, when consent is withdrawn, or after 2 years of inactivity with no current subscription or order, following prior notice	Storage limitation and explicit consent (GDPR Articles 5(1)(e) and 9(2)(a))
Billing data and accounting records	10 years	Accounting obligation (Article L.123-22 of the French Commercial Code)
Record of an electronic contract worth at least EUR 120	10 years from the applicable statutory starting point	Articles L.213-1 and D.213-1 to D.213-2 of the French Consumer Code
Connection logs and logs of access to health data	1 year	Security and access traceability (Article 32 of the GDPR); retention period defined in the privacy policy

An account with no action from the Customer for 2 years may be treated as inactive when no subscription or order is in progress. Singular Lab will notify the Customer before deletion. At the end of the applicable periods, data is deleted or irreversibly anonymized. The Customer may request early deletion of their data in accordance with Article 17.6, subject to legal retention obligations or an individualized hold strictly necessary to defend a legal claim.

17.6 Individual Rights

In accordance with the GDPR, the Customer has the following rights:

• Right of access to their data;
• Right to rectify inaccurate data;
• Right to erasure ("right to be forgotten");
• Right to data portability;
• Right to object and restrict processing;
• Right to withdraw consent at any time.

These rights may be exercised by contacting Customer Service or the Data Protection Officer at: dpo@singularlab.com.

17.7 Sharing at the Customer's Initiative with a Practitioner They Choose

The Customer may, if they decide to and without this affecting their subscription in any way, open read access to their Singular data to a practitioner who supports them. This access exists only at the Customer's initiative: Singular never opens such access on its own, and the practitioner cannot grant it to themselves.

This sharing rests on explicit consent, distinct from the consent collected when the account was created, and it concerns one named practitioner. The exact scope of what that practitioner will be able to read is presented to the Customer at the moment they authorize it.

The authorized practitioner may view the follow-up data included within the scope of sharing, including the compositions and labels of manufactured Products where these form part of that scope. Access is read-only. They have no influence over the formula, any dosage, the Product's composition or the declared health profile, and no access to amounts, invoices, the delivery address or payment methods. They receive no alert.

The Customer may withdraw this access at any time, without having to give a reason and at no cost. Withdrawal takes effect going forward and ends the practitioner's reading; it does not undo what they may already have seen. Withdrawal has no effect on the subscription, on the formula, or on deliveries in progress.

That practitioner acts under their own responsibility and is neither an employee, an agent, nor a provider of Singular. Singular did not choose them, does not pay them, receives no payment from them, and exercises no control over the use they make of the data consulted or over the advice they otherwise give the Customer. The terms of the processing of this data are set out in the privacy policy.

17.8 Privacy Policy

Our privacy policy explains the purposes, legal bases, recipients, retention periods and procedures for exercising rights. It provides information about data processing; acceptance of the Terms does not, by itself, constitute consent to processing that requires separate consent.

Article 18 - Customer Service

18.1 Contact

Customer Service can be reached:

• By email: contact@singularlab.com;
• Via the contact form available on the Website;
• Via the Member Area.

18.2 Response Time

Singular Lab responds to requests within a reasonable time, depending on their subject and complexity. Statutory time limits, including those for legal guarantees and the exercise of personal data rights, remain applicable.

18.3 Complaints

Any complaint regarding an order, Product, or Service must be addressed to Customer Service with the following information:

• Customer identity (name, surname, email);
• Order number concerned;
• Detailed description of the complaint;
• Supporting documents if applicable (photos, documents).

Article 19 - Mediation and Dispute Resolution

19.1 Prior Complaint

In case of dispute, the Customer is invited to first contact Singular Lab Customer Service to attempt to find an amicable solution.

19.2 Consumer Mediator

After first submitting a written complaint to Customer Service, the Customer may refer the matter to the mediator free of charge if the response is unsatisfactory or no response is received within two months, subject to the admissibility conditions provided by law and the mediator. In particular, the request must be submitted within one year of the written complaint to Singular Lab.

FEVAD - French E-commerce and Distance Selling Federation
E-commerce Mediation Service
BP 20015, 75362 Paris Cedex 8
Online referral and admissibility conditions: www.mediateurfevad.fr
The request may also be sent by post to the address above.

19.3 Cross-Border Disputes

A Customer residing in another European Union Member State, in Iceland or in Norway may contact free of charge the European Consumer Centre of their country of residence, which informs them of their rights and assists them in reaching an amicable resolution of a cross-border dispute. In France, this network is represented by the European Consumer Centre France: www.europe-consommateurs.eu

19.4 Competent Courts

Mediation is optional and does not deprive the Customer of the right to bring proceedings before the competent court. Jurisdiction is determined by the applicable rules, including those protecting consumers in international disputes. In France, the Customer may, in particular, rely on the options provided by Article R.631-3 of the French Consumer Code.

Article 20 - Severability

A clause that is void or deemed unwritten has no effect under the conditions provided by law, without these Terms requiring the Customer to first obtain a final court decision. The other clauses continue to apply if the contract can remain in effect without the clause concerned. There is no automatic replacement by a clause of equivalent effect.

Article 21 - Applicable Law

These Terms are governed by French law. This choice does not deprive the Customer of the protection of mandatory provisions that would apply without that choice, including those of their country of habitual residence where the rules of private international law so provide. It does not, by itself, determine the competent court, which is governed by Article 19.4.

Article 22 - Modification of Terms

Singular Lab may update the Terms for new subscriptions. Their publication does not retrospectively change orders already concluded.

For an ongoing Subscription, changes apply only within the limits permitted by law and the contract. A change to the contractual conditions applicable to that Subscription is announced by email with reasonable advance notice, suited to its nature and consequences. The information specifies its content, its effective date and the option to suspend or terminate at no cost before that date. The notice period must give the Customer an effective opportunity to exercise this option. For price and discount changes, Article 7.1 sets the notice period and automatic application on the announced date. Formula adaptations follow Articles 8.4 and 8.5. The Customer's silence does not allow a change requiring separate consent by law to be imposed.

Version 1.0 - Last updated: 22 September 2026